Question 1

What are our hours of operation

Accepted Answer

We operate daily 9am to 9pm.

Question 2

Where is your studio located?

Accepted Answer

Where will the service take place? Service can be carried out at your home, office, or wherever convenient you may choose. Please note that for lash, brows and facial services a bed or sofa will be required for us to perform the service. We will bring the other beauty equipments necessary for the appointment

Question 3

Do you accept walk-ins?

Accepted Answer

No. By appointment only as it is a housecall service.

Question 4

What payment methods do you accept?

Accepted Answer

We accept both credit card and offline payments. For offline payments, please transfer $50 via PayNow to our number. The remaining amount can be paid after the appointment. Kindly send us a screenshot of the payment through WhatsApp. After receiving the screenshot, we will send you an invoice and an email confirmation.

Question 5

Do you offer any package deals or memberships?

Accepted Answer

Yes, we offer a recurring membership with a 10% discount. There is no contract, and you can cancel anytime.

Question 6

How do I make an appointment?

Accepted Answer

You can schedule an appointment through our website or via WhatsApp to 88721136. Alternatively you may visit our contact page for our contact information.

Question 7

What is your cancellation policy?

Accepted Answer

▪️Upon payment you agree to our T&C. 
▪️Payment will be forfeited for any cancellation within 48 hours of appointment 
▪️Reschedule must be done 48 hours before your appointment (Subject to availability) Else it will be considered as cancellation and payment will be forfeited. ▪️No grace period. 
▪️Please do not wear any eye makeup for your appointment. Eg. mascara 
▪️Please check your lash/eyebrows before the beautician leave your house as there will not be any refunds upon payment.

Question 8

Can I reschedule my appointment?

Accepted Answer

Reschedule must be done 48 hours before your appointment (Subject to availability). Else it will be considered as cancellation and payment will be forfeited.

Frequently Asked Question (FAQ)